Privacy Policy

Effective Date: March 28, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://kelownapoolservice.com ("Site"). We are committed to safeguarding your privacy and complying with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia, Canada. By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Postal address
  • Any other information you voluntarily provide through forms or communications
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Referring website
  • Other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience, analyze usage, and provide relevant content. For more information, see our Cookie Policy below.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our services
• To respond to your inquiries and provide customer support
• To personalize your experience on our Site
• To improve our website and services
• To send you updates, newsletters, or promotional materials (with your consent)
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes specified.
• Legal Compliance: We may disclose your information if required by law, regulation, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to take precautions when sharing information online.

5. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to your personal information that we hold.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual restrictions.
• Withdrawal of Consent: You may withdraw your consent to the collection and use of your information at any time.

To exercise these rights, please contact us at [email protected].

6. Cookie Policy

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand how users interact with our Site. These services may collect information such as your IP address, browser type, and usage data. We encourage you to review the privacy policies of these third parties for more information on their practices.

Our Site may also contain links to external websites. We are not responsible for the privacy practices or content of these sites.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will promptly delete such information in accordance with applicable laws, including the Children's Online Privacy Protection Act (COPPA).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Mail: Trevi Pools and Spas, Kelowna, British Columbia, Canada

We are committed to addressing your privacy concerns promptly and transparently.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.