Privacy Policy

Effective Date: April 9, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or use our website at https://kelownapoolservice.com ("Website"). We are committed to protecting your privacy and complying with all applicable privacy laws, including the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

Personal Information:
We may collect personal information that you voluntarily provide to us when you use our Website, contact us, or request our services. This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Other information you choose to provide
Usage Data:
We automatically collect certain information when you visit our Website. This may include your IP address, browser type, device information, referring/exit pages, and the dates and times of your visits.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage, and improve our services. For more information, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Website and services
To respond to your inquiries and communicate with you
To process transactions and fulfill service requests
To improve our Website, products, and services
To send you updates, promotional materials, or other information (you may opt out at any time)
To detect, prevent, and address technical issues or security concerns
To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you, such as website hosting, analytics, and marketing services. These providers are obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to confidentiality agreements and applicable laws.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
Withdraw Consent: Where you have provided consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of our Website.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how our Website is used and to improve our services. These third parties may collect information about your use of our Website through cookies and similar technologies. We encourage you to review the privacy policies of any third-party services you interact with through our Website.

8. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our records.

9. International Users

If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database operates. By using our Website, you consent to the transfer of your information to Canada as described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and revise the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Trevi Pools and Spas
151 Adams Rd #3, Kelowna, BC V1X 7S4, Canada
Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently.